Return Policy
At MOD360, we aim to provide a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return under the terms below.
• Returns are accepted within 7 days of receiving your order. • The product must be unused, unopened, and in its original packaging. • Items that are damaged due to misuse, mishandling, or customer fault cannot be returned. • For hygiene and safety reasons, certain items such as perfumes or personal care products can only be returned if they are sealed and unopened.
• To request a return, contact us within 24–48 hours of receiving your product. • You must provide clear photos or videos as proof (including unboxing footage if item arrived damaged or incorrect). • Once your request is approved, we will guide you through the return process.
• Customers are responsible for sending the product back to us in secure packaging. • MOD360 will not be liable for items lost or damaged during return shipping.
• After receiving and inspecting the returned product, we will issue either: - A replacement, - An exchange, or - A refund/store credit, depending on the situation. • Refunds may take 3–7 working days after approval. • Shipping charges are non-refundable, except in cases of wrong or defective products.
• Used or opened products • Items damaged after delivery • Items without original packaging • Custom or special-order items
If you receive a damaged, defective, or wrong product, you must report it within 24 hours with unboxing video proof. We will arrange a replacement or refund based on our assessment.